Wednesday, July 22, 2015

EOC Week 1: Best Customer Experience

The irony in my experience is amazing. I went to Dick’s Last Resort for my dad’s birthday one year and the whole thing about them is, is that they are supposed to be mean, sarcastic, vulgar; everything negative. That’s just how it is. We ordered drinks, our server got them. That is where is all started. My mom ordered a coke with lemon, and they brought her the coke, but no lemon. So she asks for a lemon, and the server just throws a full lemon on the table! It was excellent. My family is a very sarcastic family to begin with, so after that we all had a little fun with our server. We were yelling, getting angry, bantering back and forth and even laughing with him. The food was excellent, our server checked up on us constantly, and we had a great time: even though we were practically being yelled at. That’s the thing, they were supposed to be angry as they’re job and they followed through with it nicely. That’s the kind of experience I like, the kind where they act how they are supposed to and even provide excellent service.

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